Measuring Understanding
Companies such as yours run on knowledge. Customer service and operational knowledge work to acquire customers and help keep them. New knowledge is required and old knowledge is forgotten. MINDsweep™ helps you keep track of the knowledge that is required to run your business.
When to Measure Understanding
Benchmarking Knowledge
Measuring what your people know is both good for compliance training and evaluating how to improve the learning and development of your organisation. By identifying the gaps in knowledge your organisation can design an appropriate solution that solves the specific problem, saving time and money.
MINDsweep™ is a quick and easy solution to recording learning and understand for knowledge compliance purposes.
Improving Operational Processes
Departmental and enterprise processes are run entirely on knowledge. From time to time these operational processes loose their efficiency and break down. Lack of operator knowledge is one of the key factors. MINDsweep™ quickly assesses what part of the process is not understood and which group or individual needs to know more.
Evaluating Progress
When training people for their job roles use MINDsweep™ to evaluate understanding prior and post a course or learning event. Increase the value of your training investment by:
- picking the people who are ready for the course
- customising the course for the understanding held within the group
- evaluating the knowledge transfer of the training program