Using MINDsweep™ in your organisation
You are in the business of attracting customers and keeping them happy. To stay in business you have to do this as economically as possible. The best tools you can have to do this are good customer service and an intuitive operations process.
It's your business; you know what your customer service and operational requirements are. What does the rest of your team know?
MINDsweep™ is a measuring tool that helps you understand what people know within your organisation. By attaching MINDsweep™ to an operational process you can best understand the knowledge component and make quick decisions that will increase your customer service, improve your operations and reduce your costs.
The processes below are where MINDsweep™ can help.
Company Wide Operation
Company wide messages are good to keep the organisation moving in the same direction. With a common understanding companies move forward efficiently saving time and cost. Some of those messages may be:
- Health and safety
- Company values and culture
- Induction
Key Performance Indicators
- Number of complaints
- Rate of absenteeism
- Number of workplace accidents
Departmental Process
Each department will have a process that it's responsible for. Knowing the process provides a smooth operation and a higher standard of customer service. Some of the processes may be:
- Change of address
- Meter Options
- Instalment requests
Key Performance Indicators
- Higher instance of complaints
- New customer acquisition
- Number of clients leaving
- Duration of in coming calls
Transitional Event
As your organisation evolves it will engage in new practices. Adopting new processes is vital in order to develop successfully. Assessing operational knowledge before being put into practice gets things moving quicker. MINDsweep™ can help you integrate a new:
- Billing system
- Product offering
- Tariff charge
Key Performance Indicators
- Return of investment
- Duration of deployment
- Management time required